Tri7bet Privacy Policy – Protecting Malaysian Members' Data

1Introduction

This Privacy Policy explains how tri7bet — an online betting and casino platform operating under the domain tri7bet.fun — collecting, using, storing, and protecting your personal information. We operate within the Malaysian legal framework and comply with the requirements of the Personal Data Protection Act 2010 (PDPA).

At tri7bet, privacy is more than a legal obligation — it is part of how we show respect to every member who trusts us with their personal information. Whether you are betting on Malaysia Super League football, playing at a Live Casino table, spinning slots, or sitting in on a poker game, your privacy and data security are always our priority.

By registering for or using the tri7bet platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please refrain from using our platform. This Policy should be read together with Terms & Conditions and the Responsible Gaming ours.

2Personal Information We Collect

Tri7bet only collects information that is strictly necessary to provide our services safely and effectively. Below are the categories of information we collect:

We never request information that is not required. If you receive any request for personal information unrelated to the operation of your tri7bet account, please contact us immediately at support@tri7bet.fun as it may not have come from us.

3How We Collect Information

Tri7bet collects your personal information through the following methods:

• Account Registration — When you complete the registration form, you provide us directly with basic information such as your name, phone number, and password.
• Financial Transactions — When you make a deposit using Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks), we record the transaction details necessary to process your payment and comply with financial regulatory requirements.
• Platform Usage — Our system automatically records your gaming activity, including games played, bet amounts, session duration, and game outcomes. This data is necessary to operate games correctly and to resolve any disputes.
• Device and Connection — Like any website, our servers automatically log technical information such as IP address, browser type, and device type whenever you access the platform. This is used for security purposes and technical diagnostics.
• Customer Support — When you contact our support team via live chat, WhatsApp, or email, those conversations are recorded for training, quality control, and reference purposes in the event of any follow-up issues.
• Identity Verification — In certain circumstances, such as large withdrawal requests or suspected suspicious activity, we may request a copy of your identification card or other supporting documents.

4How We Use Your Information

Tri7bet uses collected personal information solely for legitimate purposes directly related to the provision of our services. The following outlines how that data is used:

• Account Management — Creating and managing your member account, processing logins, and granting you access to all features on the tri7bet platform.
• Transaction Processing — Securely and accurately processing deposits and withdrawals to and from your Malaysian payment methods (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u, CIMB Clicks, and FPX).
• Game Management — Ensuring that all games — including slots, Live Casino, Poker, jackpots, football Sports Betting, badminton, and e-sports — run correctly and that win and loss records are accurate.
• Security and Fraud Prevention — Detecting and preventing fraud, money laundering, duplicate accounts, bot usage, and any suspicious or unlawful activity.
• Legal Compliance — Complying with all applicable laws and regulations, including AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements.
• Customer Support — Resolving enquiries, complaints, and technical issues that you report to our support team.
• Responsible Gaming — Monitoring gameplay patterns to identify signs of problem gambling and provide effective self-control tools.
• Platform Improvements — Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience, introduce new features, and enhance technical performance.
• Service Communications — Sending important notifications related to your account, transactions, promotions you have opted into, and policy updates.

5Sharing Information with Third Parties

Tri7bet not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. This is a core commitment we have never compromised on since the first day tri7bet began operating.

However, there are limited situations where we need to share information with certain parties to enable our services to function:

• Payment Providers — E-wallet and banking providers such as Touch 'n Go, GrabPay, DuitNow, and Malaysian banks receive the transaction details necessary to process your deposits and withdrawals. They maintain their own privacy policies and are subject to Malaysian financial regulations.
• Game Providers — Game software providers such as Pragmatic Play, Evolution, PG Soft, and others may receive the technical data required to run online games. They are bound by strict confidentiality agreements with tri7bet.
• Authorities — Where required by law or a valid court order in Malaysia, tri7bet may be obligated to disclose certain information to the relevant authorities. We will only do so on the basis of a clear legal requirement.
• Technical Service Providers — Companies we engage for technical infrastructure such as server hosting and security analytics may have limited access to technical data. All such parties are bound by strict data protection agreements.

In all of the data-sharing instances described above, tri7bet ensures that any party receiving data is subject to confidentiality and data protection obligations that are equivalent to or stricter than our own.

6Data Security

Protecting your data from unauthorised access, disclosure, or misuse is one of our top technical priorities at tri7bet. We implement multiple layers of security to achieve this:

• 256-bit SSL Encryption — All communications between your browser and tri7bet's servers are encrypted using 256-bit SSL — the same security standard used by major Malaysian banks. This means data transmitted when you log in, make a deposit, or withdraw funds cannot be read by any third party.
• Stored Data Encryption — Sensitive information such as passwords is stored in encrypted form using modern hashing algorithms. tri7bet staff cannot view your account password in its original form.
• Continuous Security Monitoring — Our systems are monitored around the clock to detect any suspicious activity, intrusion attempts, or unusual access patterns.
• Internal Access Controls — Access to member personal data within tri7bet is granted on a need-to-know basis. No single staff member has unrestricted access to all data without a clear, justified reason.
• Periodic Security Audits — The tri7bet platform undergoes periodic security audits by independent third parties to identify and address any potential vulnerabilities.

7Cookies and Tracking Technologies

Tri7bet uses cookies and similar tracking technologies to ensure our platform functions correctly and to deliver a better experience for you. The following are the types of cookies we use:

You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the platform. tri7bet does not use third-party cookies for advertising purposes or cross-site tracking.

8Data Storage and Transfer

Your personal information is stored on secure servers with adequate physical and digital safeguards in place. tri7bet retains your personal data for as long as your account remains active or as long as it is needed to provide services to you.

After your account is closed or becomes inactive, we may retain certain data for a period determined by Malaysian legal requirements — including financial transaction records that may be needed for audit or AML compliance purposes. Once the mandatory retention period expires, your data will be securely deleted.

In circumstances where data needs to be transferred across borders (for example, to international technical service providers), tri7bet ensures that such transfers are carried out with adequate safeguards, including data processing agreements that comply with international standards.

9Your Personal Data Rights

As a tri7bet member and as an individual protected under Malaysia's Personal Data Protection Act 2010, you have the following rights with respect to your personal information:

To exercise any of the rights above, contact us by email at support@tri7bet.fun with the subject line "Personal Data Rights Request". We will process your request within 30 days. In complex cases, this period may be extended by up to 60 days, with notice provided to you.

Please note that the right to deletion and the right to restriction may not be fully honoured where the data is required to fulfil legal obligations (such as financial records for AML purposes) or to defend legal claims.

10Children's Data

The tri7bet platform is for individuals aged 18 and above only without exception. We do not knowingly collect, store, or process personal information from individuals under the age of 18.

Should we discover that personal information belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that information and close the associated account. Parents or guardians who find that their minor child has registered at tri7bet are asked to contact us immediately at support@tri7bet.fun.

11Links to Third-Party Websites

The tri7bet platform may contain links to third-party websites or services — including game providers or payment providers. This Privacy Policy applies solely to the tri7bet platform and does not cover the privacy practices of those third parties.

Tri7bet is not responsible for the content or privacy practices of any third-party websites you access via links on our platform. We encourage you to read the privacy policy of each website you visit separately.

12Amendments to the Privacy Policy

Tri7bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or evolving technology. Each new version will be published on this page with a revised update date at the top.

For significant changes that materially affect your rights, tri7bet will endeavour to provide advance notice via email or in-platform notification at least 7 days before the changes take effect. Your continued use of the platform after the amendments come into force will be deemed as your acceptance of the latest version of the Privacy Policy.

We encourage you to review this page periodically. The date of the most recent update is always displayed in the hero section of this page.

13Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how tri7bet handles your personal data, or if you wish to exercise any of your personal data rights, please reach out to us through the following channels:

• Privacy Email: support@tri7bet.fun — please use the subject line "Privacy Enquiry" or "Data Rights Request"
• Live Chat: Available 24 hours a day, 7 days a week, directly on the tri7bet platform
• WhatsApp: Available to registered members — number displayed upon login

Our team is Bahasa Malaysia-speaking and operates around the clock. We are committed to responding to privacy-related enquiries within 5 business days. For more complex data deletion or data access requests, the full response period is within 30 days.

If you are not satisfied with how we have handled your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia or another relevant authority.